Brotherly Sole: Your One-Stop FAQ Shop

Brotherly Sole: Your FAQs Answered

Brotherly Sole is here to answer all your questions! Whether you're curious about tracking your order, caring for your threads, or rocking our gear with a conscience, we've got you covered. Let's dive in!

Order Tracking & Confirmation

  • Where's my order confirmation? You'll receive a confirmation email with your order details. Check your spam folder if it's missing. Still can't find it? Hit us up at hello@brotherlysole.com for verification.
  • How can I track my order? Once your order ships, we'll send you a tracking number. Track it on our website or directly with the courier.

Pro Tip: Double-check your address at checkout to avoid delays!

Keeping Your Gear Fresh

  • How do I wash my Brotherly Sole clothes? Washing instructions are on the product label and webpage. Follow them for long-lasting freshness!

Returns & Exchanges

  • What's your return policy? We offer a smooth 30-day return policy for full refunds or exchanges. Head to our Returns & Exchanges page for all the details.

Sustainability & Ethics

  • Are your products ethically sourced? Absolutely! We prioritize responsible sourcing and partner with manufacturers committed to fair labor and environmental sustainability.

Stay in the Loop & Collaborate

  • How can I stay updated on new arrivals and promotions? Sign up for our newsletter to get the scoop on new styles, exclusive deals, and fashion inspiration. Don't forget to follow us on social media!
  • Can I collaborate with Brotherly Sole? We're always down for dope collaborations! Reach out to us at hello@brotherlysole.com

Payments & Discounts

  • What payment methods do you accept? We accept major credit/debit cards, PayPal, and other secure options.Available methods will show at checkout.
  • My discount code isn't working! Here are some things to check:
    • Did you type the code correctly?
    • Is it still valid (some codes expire)? Unique codes are single-use and can't be combined with other offers or shipping costs. They also can't be applied after purchase.

Inventory & Order Changes

  • An item I want is sold out. Will you restock? Limited releases won't be restocked, so snag them while you can!
  • Can I modify or cancel my order after it's placed? We process orders quickly, but contact hello@brotherlysole.com ASAP, and we'll do our best to help.

Shipping & Customer Service

  • When will my order ship? Allow 5-10 business days for processing and verification.
  • Can I contact you directly? Absolutely! Email hello@brotherlysole.com with any questions. Our online customer service operates weekdays from 9:00 AM to 5:00 PM EST.
  • What if I receive a damaged item? Contact hello@brotherlysole.com for damaged or defective items. We'll get you squared away!

We hope this FAQ page empowers you to shop with confidence at Brotherly Sole. 

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